Called hellotech about their awful technician they said they will have to send someone out to assess the situation even after sending them photos of the destruction.

Then said he should come back another day after 6 hours on the job unable to mount a tv or soundbar. He dropped an extension cord behind the wall, which is against electrical code. To make things worse he drilled into the brand new soundbar so it would fit the screws he found in his truck. The idiot didnt know what he was doing he used the wrong screw. Then he proceeded to drill into my new wall making holes and scratches everywhere. I called hellotech and reserved for a guy named Bryan to wall mount my TV I was upset by the customer service received and will now take my complaints to Walmart. This appears to be a still tactic, as when I called the 5th time, I was told that an email had been sent and my re-mount denied. Each time i called (4x), i was told they would send my request to a team for evaluation. I called HelloTech immediately for a re-mount. Initially, the mount appeared to be done well but the next day while watching the television, my neck was straining and it appeared the mount was too high and uncomfortable to watch TV. I entered the room and the television was mounted. After meeting him, I showed him the wall that i wanted the TV mounted on and left the room (due to COVID concerns, also the gentlemen had a beard and was not being truly protected by a mask). And the representative they sent was courteous. I became aware of HelloTech through Walmart when I purchased a television.

Hellotech reviews